Deficult Getting Refund, but they finally honered it.
After I posted this they called me and ensured I got my refund. So, I don't know if the passport service is good as I could not use it due to a time crunch, but they are not thief's as I originally thought. I received their initial documentation and realized they could not deliver the passport in time. With-in minutes I wrote them notes and text messages to cancel my ordered. It has been 45 days and it is still sitting in dispute with my credit card company. Expresspassport.com never replied to any of my notes, and when I attempted to call to cancel, I was transferred and put on hold for ever.