One star. Two months of moving deadlines and not one proactive update.
I ordered a Nomad Sofa on June 21, 2026. Order $1,560.19. As of late July it has not shipped. It has not even arrived at Burrow's own warehouse. The timeline tells the story. Checkout threw an error, so I had to email support just to confirm the order existed. On July 1 I asked whether the ship date would slip again and was told they could not say. On July 10 I was told the sofa would reach the warehouse mid to late July. On July 17 I was told late July. On July 28 I was told mid to late August. Three revisions in under three weeks, each one arriving only because I asked. That is the real problem. Burrow never once contacted me on its own. Every update came after I chased it, and every reply took days because of "higher than usual inquiry volume." The responses are near-identical templates: thank you for your patience, this is the latest information from our warehouse, we appreciate your understanding. Warm language, zero accountability, no explanation of what actually went wrong. The individual rep was polite and did offer a full refund if I did not want to wait. Fine. But a refund two months later is not a fix. It just returns my money and my time is gone. If you need furniture on any kind of schedule, buy elsewhere. Burrow sells you a delivery window it apparently has no ability to honor or predict.