Very difficult to return item that was sized wrongly by them
I tried to return an item as their size chart gave completely the wrong sizing, the item was not the same measurements they gave. I emailed them with pics of the item and a tape measure across their points of reference as proof, and asked if they would exchange the item minus the postage costs to cover my return costs to China. They told me it was my fault I bought the wrong size and refused, I then had to pay the return postage for a refund, but the refund they gave was minus the original cost of delivery from them! For what it costs them to manufacture, it would've been good business to send me a new item free of postage charges to cover my return, but now they have lost my business altogether. Shame, as the things I have bought in the past has been quite good quality.