Good products - support is ok...
This was initially a rather negative review after DJI refused to fix something that broke on one of their gimbals, through a design fault. However, in the end, they did pay for a replacement. I think, overall, DJI have done a pretty good job of getting to be a major company and still being contactable. You can email them and raise a support ticket, and get through to a human. However, too often these days that DJI human isn't really paying attention and you end up repeating yourself in the hope that they will actually read what you're typing at some point before it all gets too painful. So, because it worked out in the end, I'm revising my review from 2 stars to 4. I hope DJI choose not to go the same way as so many other companies - those that will take your money but not help with after sale issues. So far, they're doing ok...