Failed to collect Item
I purchased a table from Desktronic, but unfortunately my son did not like it, so I submitted a return request. A returns label was issued, and I waited for DHL to collect the item. Despite more than three scheduled collection attempts, DHL never arrived. I contacted Desktronic directly and was assured the table would be collected on 7 August. Again, nothing happened. I then received an email stating that the collection had been rebooked with another courier for 13 August. I waited the entire day, only to receive another message—just before closing time—informing me that the table had not been collected. The level of service is astonishing. At this point, it feels as though Desktronic is running rings around me. Under consumer law, I am fully entitled to return an item within the 30‑day window. The repeated failed collections appear to be preventing me from exercising that right, conveniently pushing me closer to the expiry of the return period. This experience has been unacceptable from start to finish.