Excellent company, but not perfect
I feel that Pyramyd Air is a top notch 5-star company, but even 5-star companies sometimes fail to live up to 5-star performance. My latest experience, although uncommon did not go well. I had an air rifle in for an air leak. I was told it would be 3-6 weeks. After 7 weeks I sent an email asking for an update. Two business days later I received a reply that "parts" were delayed. The next day I received an email "good news the parts are here". The next day I received a call that the repair had been completed. The rifle was shipped back to me in a timely fashion. But when I was sighting in my scope, after 15 or so shots, I started feeling puffs of air to my aiming eye. Then a hissing noise. Yep, the rifle was leaking again. I contacted Tech support 2 business days ago and again yesterday. No response yet. On the other hand, I recently placed an order for pellets but forgot to use my “Bullseye Bucks”. Within 5 minutes, on a chat, my order was updated to reflect the discount and, while still on the chat, I received an email for the order with the Bucks applied. Now that is 5-star performance by Customer Service.