Terrible 24/7 Servies
Terrible 24/7 Servies We have been using Exabytes for more than 3 years. I've had enough. First - we get told our current hosting plan is insufficient to host our site. Which happens, its fair enough. The rates we are being quoted as an existing client is 30% higher than the advertised rates on their website. " Sorry this discounted rate is for new customers only " Second - in the past few months our site has more and more issues - downtime, server errors etc. Exabytes has a Client Login, which is as useful as not having a Client Login. 24/7 Technical Chat only sends even the smallest issues to a ticket via email, and you have to sit and wait while your website is down. Claiming to have round the clock service is pointless when that service never actually does a damn thing besides forward you to someone who will sort it out. Goodbye Exabytes, you're a disappointment of a Malaysian company.