Didn't work in Costa Rica despite significant help from Customer Services
Bought an e-sim for myself and my partner for Costa Rica. Despite following instructions, I couldn't get either to work. It appeared to pick up a mobile signal but insisted I was off-line. I contacted Customer Services who helpfully explained I needed to change other settings but that failed to resolve the issue. I then contacted Customer Services again and this time their representative told me something different and that the previous instructions wouldn't work with the e-sims I had. But still the issue remained. After spending far too long I asked for a refund which was granted and paid very quickly. That just left me without an e-sim so not happy. I have been asked to add to this review so JetPac can better id me. I can't readily see any reference on emails but in whatsapp contacts I exchanged messages with an Angelika and a Christian and the Bill was originally for £21.25 paid I believe on 27 Feb. Hope this helps JetPac