If i cd give zero stars i wd but ...
If i cd give zero stars i wd but ... I applied to uob as a privelege customer as i had sm cash i wanted to deposit and then invest. An RM contacted me which was good but things went downhill from there. As i also hv an RM at DBS i cd feel the difference straight away. I wd say its the difference between a national and local bank. As i went thru my research for decision making UOB started to fall short. The RM was too clearly only interested in her targets and not so focused on building a relationship of trust first. Maybe because she is too young n inexperienced. She made an appt to meet n deliver the online password/token but bailed out!!! And her "reason" was she had another cust to attend to..gosh!! Talk abt relnp building!! Further on a transaction that shd hv been handled as a privelege customer wasnt and total time taken for the transaction to happen was 2 hours!!!@@@@@@ Yes. Thats what u get even as a privelege customer.... reallyyyy disappointing. Plus they converse over your head in mandarin as they go abt their work even while theyre serving u. The height of insensitivity n rudeness. Aiyah singapore like that how to be world class... unless the world is defined as only chinese!! Very parochial. You dont feel you are the customer ... u feel they are the one you need to feel obliged to when they serve you. Anyone have a better experience with other banks? I think i will close this account soon. Pity, since I spent so much time creating relnp with the RM so she cd understand my needs and assist me in my investments ..waste my time. Urggghh.