Takes Forever
The shipping is slow. They create a label so you think that the item shipped but UPS doesn't receive it for at least two days later. Also, if you need to return something, it takes forever to get a refund. If it's a piece of jewelry, by the time they get around to re-authenticating it and refunding your money - you can be waiting 2 weeks (if you're lucky) from the day they receive it from UPS. This customer service needs improvement. The wait times are unacceptable.