Hosting customers’ websites can be permanently locked if a reseller closes – very risky to be Avoided at all cost
Be very careful. If your site is hosted via a reseller and that reseller’s account is suspended, you may lose access to your website files and database even if you own the domain and the content. I was denied access to my own WordPress site for migration purposes because the reseller’s account was suspended. This creates a serious risk for businesses who rely on their website to trade. I would not recommend this setup whatsoever As they have responded here is my response back as I don't know why your false narratives have been spun as if I claimed to be the account holder: Thank you for your response. I’d like to clarify a few factual points for transparency. I have never claimed to be the billing account holder. My review is based on my experience as the website and domain owner whose business website was hosted on your infrastructure. I actually do have an account with you. Which I can still log into, but just see that my actual account within the platform after I login is closed. Which was set up in order to correspond with you and contact customer support and open a ticket to inquire about the recovery of my data. (which I was doing until you closed it. With no notification or verification that this was happening.) The core issue remains unchanged: I was unable to retrieve my website files and database for migration purposes, despite owning the domain and content, because access was blocked due to a third party’s billing issue. Since raising this issue, the Fast Moose account I opened specifically to communicate about data recovery was closed while the matter was still ongoing, removing my only channel of communication. This occurred despite your stated requirement that authorization be provided — authorization which is now being sent by the account holder. This sequence of events demonstrates the exact risk highlighted in my review: when hosting is tied to someone else’s account, a business owner can lose access to their own website data and have no practical way to resolve it. My intention is not to dispute contracts, but to warn other businesses of this risk so they can make informed decisions about how their websites are hosted and ultimately who those services are held. I have taken a note of each response that has been left. THE FACTS THAT REMAIN ARE....... While that authorization was in progress (I had an open ticket that I didn't close that I never said the enquiry was finished as the account holder is to send verification as they requested, but not only did they close the ticket they close my whole account) , the Fast Moose account I used for communication was closed, removing my ability to follow up, confirm receipt of authorization, or receive instructions for data release. As a result, despite being told that cooperation would occur once authorization was received, there is now no active communication channel through which that cooperation can take place. This is the risk highlighted in my review: when a business website is hosted under someone else’s account, the website owner can lose access to their own data and be left without a workable path to recovery — even when following the provider’s (Fast moose's) stated process. My review is intended to inform other businesses of this risk so they can make informed decisions.