PREVIOUSLY GOOD- PRESENTLY NOT SO GOOD
PREVIOUSLY IN PAST TRANSACTIONS, ALL ORDERS ARRIVED WITH THE CORRECT PART IN CLEAN CONDITION & SALES REPRESENTATIVES WERE GREAT…I WAS A HAPPY CUSTOMER. THIS TIME: PRESENTLY, I AM WAITING FOR MY 3RD PART DELIVERY. PART 1 & PART 2 WERE UNACCEPTABLE- BAD PART, WRONG PART. HOWEVER, IN ALL PHONE CONVERSATIONS, YOUR REPRESENTATIVES HAVE BEEN HELPFUL, FRIENDLY AND COURTEOUS, WHICH HAS BEEN MUCH APPRECIATED. (AND WHY I VOTED 4 STARS) NONETHELESS, MY WIFE HAS BEEN WITHOUT HER CAR FOR ABOUT TWO WEEKS. HER COMMUTE IS ABOUT 22-23 MILES EACH WAY. SO, I HAVE HAD TO DRIVE HER TO WORK, RETURN HOME, PICK HER UP AND THEN DRIVE BACK HOME, WHICH EQUALS NEARLY 100 MILES PER DAY. MY CAR IS A RANGE ROVER SUPERCHARGER, (GETS AROUND 14 MPG IN TRAFFIC) WHICH TRANSLATES TO ~$27 PER DAY FUEL COST VERSUS ~$13.80 PER DAY (Volvo 2.2 gals x 2 trips x $3 = ~$13. 8). NINE ACTIVE DAYS HAS COST OUR FAMILY APPROXIMATELY 18 WASTED NONPRODUCTIVE HOURS PLUS ~$118.80 IN ADDITIONAL FUEL COSTS ALONE---SO FAR (STILL WAITING ON 3RD PART). YOUR PART SUPPLIERS SHOULD TRY TO DO A MUCH BETTER JOB OF SELECTING THE CORRECT REPLACEMENT PART, TAKE A MINUTE TO EMPTY FLUIDS & WIPE PART OFF, THEN WRAP AND BOX. BOTH BOXES ARRIVED FULL OF FLUIDS EVEN THOUGH PARTS WERE BAGGED IN PLASTIC. SIDES AND BOTTOM OF BOXES WERE SATURATED WITH GREASY FLUIDS- SO BADLY I COULDN'T TAKE IN HOUSE. BETTER FOCUS BY THE PARTS GUYS WOULD BE BETTER FOR YOU & MUCH BETTER FOR YOUR CUSTOMERS. I THINK IT'S REACHED THE POINT THAT CONSIDERATION OF SOME SORT (REFUND, REBATE, DISCOUNT, ETC.) PROBABLY SHOULD BE OFFERED. HERE’S HOPING THAT THE CORRECT PART SHOWS UP SOON.