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Laurent C

United Kingdom

1 Reviews
3 Reads
7 Useful

1 review

Uk Banggood

Banggood and H e r m e s together are…

Banggood and H e r m e s together are giving worst customer experience !!! - They keep lying about delivery times - Package has been for more than 7 weeks at London depot (And they blame customs) - Banggood does not want to contact Hermes to see where package is (Is their job), but they rather ask you to go to queue at your local post office to check if it is l there (They must be joking !!!) - They give you standard answers and hide behind their rules that are ONLY in their favour, they promise you a GREAT solution when not delivered (GREAT means we like to take advantage of you , but we keep your money as long as possible) What I learned form this experience : - Do not trust Banggood custom service (Different explanation every time you contact them) - Do not take the insurance with Banggood (Robbery ) as it gives you zero extra service - Do not trust Banggood delivery times (When ordering, they tell you to add 20-25 days to delivery time for Covid), and when that delay has arrived, they will tell you to wait an extra 40-45 days due to Covid (Must be a different Covid) - You MUST wait 90 days before they reimburse or give you a solution (Takes at least 15 days to be reimbursed , I have experienced that with another order they cancelled as they lied about their stock ) or expect an extra 3 months at least to get a new item - Compare prices of every item with A m a s o m, A r g u s o or E b a i (You WILL ALWAYS find cheaper than on Banggood, eg oximeters, watch Huawei Honor Band 5 is cheaper at A r g u s o ), they just try to attract you with discounts and points . Even if you pay an extra pound to buy it in the UK , it will certainly be worth it NEVER AGIN

2020-06-12Helpful 7