After I had transferred my crypto over
After I had transferred my crypto over, it suddenly flagged me as a “high risk” user (I am a Singaporean which is as safe as can be, have completed all KYC and provided all documentation needed, with a triple AAA credit and a stable income and savings) and refused to clear my account. I gave them the benefit of doubt and assumed it was a mistake. I tried asking their help team to check on this, but they said nothing can be done and it is final despite having ZERO evidence or reason to flag me as “high risk”. The CS asked me to continue using Phemex anyway, to do the other challenges. No way man, this means they can just freeze my account for no reason if I am supposedly a “high risk” (still makes no sense to me)? Absolutely dodgy exchange. Now I have to pull out all my crypto and try to save it.