Adventure Kings break Consumer laws
Adventure Kings, also called 4WD Supastore, breaks state and federal consumer law by refusing to replace or refund money on a generator with a major fault, as it would not start. The set up and numerous start attempts were witnessed by 3 people, one a mechanic. The box claims it has “easy start motor” and on that claim alone a refund or replacement must be given as it must be an “easy start” according to the customer. When I returned the faulty Kings generator to their new Port Macquarie store Warren, who was rude from the start, refused to obey Consumer Law, insisting he had to take it out the back to “assess it” and would call me later that day to let me know what he decided. He has no legal right to do that. When he saw me with my phone, he declared that it is against the law to record him without his permission, it's NOT. The law allows the store to do a simple assessment of a returned item while the customer is preset just to check there is no sign of damage or misuse. I had it for only TWO days. Warren could've simply tried to start it in a few minutes outside. Taking it away from the customer for hours gives them a chance to repair it or replace it with another reconditioned unit which the law does not allow them to do. There is nothing in their online sales or paperwork even suggesting they will not replace or refund on a product that doesn't work, or that they will take it away for hours to “assess”. That's because they know they can't legally do or say that. I told Warren if he took it away for hours I would also seek compensation for the food spoilage caused by their generator failing to work and power a camp fridge/freezer. Even their own user's manual states under “troubleshooting” the cause may be a faulty ignition, which a mechanic confirmed was the likely problem. If you have already bought something from them, when you return it, record everything they say and do on your phone as the will likely breach your consumer rights do. Also, there “one day only” sales are bogus, with false original pricing – and they have a one-day sale every week! By the way, Warren never called me that day, I had to call their Head office in Sydney who claimed they would get back to me, 3 days ago! I went into the store yesterday and still didn't get a replacement or repair as Warren yelled out while serving another customer “there was nothing wrong with it”. Probably a dodgy fix had been done on it, or it was swapped with another dubiously repaired generator. The unlawful behaviour, shockingly bad consumer service, faulty product, and the loss caused by it are all compensable in court and I will recover my losses there if need be. I have lodged complaints with Fair Trading NSW and the ACCC federally. Avoid having your camping trip ruined by Kings, they have numerous competitors which obey the law and respect customers and their consumer rights.