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Kenny Bittick

United States

1 Reviews
3 Reads
3 Useful

1 review

DJI

Great Product, Horrible Repair Process

I sent in my Mavic Pro for a gimbal overload error. I got a bill that said it was from crash damage even though I never crashed the drone. I had to send in my flight data and they confirmed it wasn't crashed but it was now out of warranty so I had to pay anyways. The annoying part is each of these steps takes a full week. A week till I got the first bill, a week before I could send in flight data,a week for data to be reviewed, and a week for it to be repaired. I finally got an email that said the repair was finished and to wait 3 business days. After 5 business days I contacted them AGAIN and they said it wasn't finished with the repair process and to keep waiting with no timeline! A frustrating experience to say the least. Their products are great but I hope you never have to get one fixed

2018-07-19Helpful 3