A Total Disappointment – Both the Product and the Customer Service
My frustrating experience with Hidizs began on April 27, 2025. I was incredibly disappointed when the ST2 PRO Nebula headset stopped playing music shortly after I received it. It became impossible to use. When I contacted customer service, the real frustration began. Their troubleshooting suggestions required a Windows 10 computer, even though the product is actively marketed as being compatible with Apple devices. This is not only unacceptable but also misleading marketing. On top of everything, I’ve had to send multiple reminders just to get a response. Even after all this time, the company has refused to offer a simple solution. They rejected my request for a full refund and instead only offered to send a new cable or an upgrade, for which I would have to pay a significant amount. To me, it's completely unreasonable that I have to pay for a functional product when the first one was defective from the start. This issue has still not been resolved. It's now August 28, 2025, and I have wasted months, time, and money on a product that doesn't work and a customer service that offers no help. I can in no way recommend either their products or their customer service.