Very disappointing experience
Unfortunately, my experience with Moonkie has been extremely frustrating. My parcel was clearly shown as having reached the destination country and was handed over to the local carrier. On 4 August, the tracking stated that the courier had received the parcel for delivery, only for it to later say that delivery was unsuccessful and would be re-attempted within 24 hours. Despite this, the parcel never arrived. After contacting Moonkie, I was initially told that I should contact the local carrier myself to obtain information so that they could supposedly investigate and potentially file a claim. This was particularly frustrating as I had no control over which delivery company they chose to use. Eventually, Moonkie contacted the logistics provider and confirmed that the parcel was very likely lost in transit. I was then offered either a refund or a replacement. I appreciate that they eventually offered a solution, but the whole process was unnecessarily stressful and time-consuming. As a customer, I shouldn't have to chase delivery companies or spend weeks trying to locate a parcel that Moonkie sent using their chosen courier. The communication was polite, but the handling of the situation was disappointing. A much more proactive approach from the beginning would have made a huge difference. Unfortunately, based on my experience, I would not currently recommend ordering from Moonkie.