Consistent Clear Communication
When you communicate the whole time threw a transaction order on the phone and say all communication will come by email. Then reg updates should be sent especially when your order goes past the arrival date. As well as when your order comes in! I received only emails prior to the original order date and the No emails! I came into the store to learn of updates and would get a email when order arrives. I never received any other emails! Over a week later I received a call.. which I was not sure to believe as it was not in a email the company told me would come! All to say.. you could communicate consistory and as you say!