Worst services
Please address this asap. I applied for UOB ONE Account and ONE Credit Card online on 27 November 2018 and went down to Raffles City Branch on 11 December 2018 to submit further documents to Service Manager Gary LEE Jun Rui. There has been no update after 2 weeks until I called the hotline today that UOB informed me that no Debit Card has been issued even my account with SGD1k deposit has been opened on 11 December 2018 (and asked me to go down to branch again to get it). There was no instruction on internet banking as well. To make the matter worse, when being asked about the status of my credit card application, the staff told me my credit card application was not successful and lied to me about sending SMS (I didn't receive any) and then changed his words to say that a letter will be sent out in 5-7 working days [1st lie]. When asked at the branch whether my documents were sufficient to get the card in 1 week, a staff of card department said yes and promised me that I could receive the credit card soon [2nd lie]. Even though I have been holding credit cards of HSBC (Advanced), AMEX (Cash Back), SCB (Cash Back), DBS (Altitude - cancelled) and Citi (PremierMiles) with NO SINGLE MISS OR LATE PAYMENT in the PAST 4 YEARS, UOB decided to reject my application with no update, telling me lies (not one but two), not willing to reach out to address any concerns and provide no reasons for the decision. Please look into how you treat new customer, how you manage communications, whether IT system is working, whether you're encouraging staff to tell lies, and whether your assessment of credit facilities is correct.