AVOID THIS SITE/ COMPANY
AVOID THIS SITE/ COMPANY If I could give this 0 stars I would. First of all the items take 4 months to arrive with no real communication from the company. Then when they arrive they look NOTHING like the pictures on the site - so cheap with poor craftsmanship. They claim their jewellery is sterling silver but none of it is stamped 925. 2 of the pieces arrived damaged and while the site claims it has 60 day money back guarantee this is also a scam. It takes ages for them to reply to emails and then they try to negotiate with you - first I was offered a reissue for one of the pieces and 15% refund for the other and if I wanted to return I would have to pay the international shipping and tariffs. This was ridiculous considering neither piece is wearable - I declined said it wasn’t good enough wanted 100% refund for both pieces and I was happy to return them as I didn’t want them but as per the claims on their website would not be paying the tariffs or shipping as they items were damaged the onus was on the company. So then they came back with full refund for one and 40% for the other and “If you don't like it, you can sell it on a second-hand platform, which is more cost-effective.Is it okay with you? This is a second-hand platform” proceeded to send me the link to poshmark. This was verbatim from their email. I had to screenshot their own website to show that this is not in line with their own claims to finally get them to refund the items and even then they have not given me a full refund they have short changed me by £12.62. And when I challenged them again re: this they said you got a jewellery box and a silver polishing cloth - for what?! For items I can’t even use. Further challenges were responded to like this: “As I mentioned in my last letter, we have refunded you all the money that should be refunded. If you don't like it, you can sell it on a second-hand platform, which is more cost-effective than customs duties and shipping costs.” Their customer service has been a disgrace. Avoid like the plague they are such a scam and their 60 day money back guarantee is an empty promise. UPDATE: the company have gotten in touch and refunded me the remaining £12.62