Worst shopping experience ever !
Nootica has no shame at all. I’ve been shopping with them for a couple of years and had spent close to a thousand €. My last purchase was a carbon fibre kayak paddle which came with tips on both blades shattered. I had contacted them straight after unpackaging, sent images of the damage and advised package was intact with no signs of any damage, so it was packed damaged. After a couple of days, they requested to see packaging, and I told them, that box taken a part and prepared to be recycled. I took pictures of cardboard box flattened, and advised once again, that packaging was intact. They had responded, that because packaging is fine, and manufacturer wants nothing to do with it there is nothing they can do for me. Offered protector strips, for the broken blades as a solution and a “sincere apology” … Customer support is useless, they replay whenever they decide, and it can take days to get anything back from them. Be aware – it’s OK until something goes wrong, and once it goes wrong its you who’s going to suffer financial loss. A disgrace of a company! Newer again!