(Aug 29th 2018) -please read if you are…
(Aug 29th 2018) -please read if you are looking to buy- -I am enraged right now. So I ordered a costume over a month ago for PAX which I have to leave town for. I made sure to order this as early as I could to make sure this came on time + spending extra for express shipping. They even have a system where you can write when you need it by....well that doesn't seem to matter. Its been well over a month. I email two weeks ago and I was told it's almost done. I then checked a week ago, which is pretty much down to the wire, to the point where it has to be shipped. I then get the exact email, copy and pasted saying its almost done and they will "urgent for me". Yeah sure you will. Just days ago they said it was "done and will check it before sending" and just yesterday they said it'll be sent "asap" which means it still hasn't been shipped....I'm leaving to the event tomorrow. They ignored all of my concerns and complaints and pretended like nothing is wrong. I would have actually understood if they had apologized or said they were busy/having issues with the order, but nope. Nothing. I even messaged on fb too just so that I could get shipping information. They ignored and left me on read. I can't even review the costume itself or post pics, because it's not even here. Yes...even if it does show up at some point next month, I can wear it for something else. If I had known this is how they do their business, I wouldn't have spent extra money for thier express shipping. What's express about it? If It showed up tomorrow It would be a damn miracle. I will be spamming this review on other sites, to make sure that people see this. This is not okay. I am urging people to not buy from this company and to go some where else. If you want to ignore this review and buy anyways...order 2-3 months before and enjoy poor customer service.