RIP OFF, STEER WELL CLEAR!
I purchased a Grade A phone which is described as "no signs of use, scuffs or marks" on their own website. The phone I received was more like a Grade C. I contacted the company who wanted to resolve the matter by refunding me £10! I declined and asked for a complete refund as I now had no confidence in Alphasmartphones and did not want such a poor condition phone. The company refused to reimburse me the cost of posting the phone back to them quoting their T&C make it quite clear the buyer has to bear the cost. I was unable to find this condition in their T&C, which Alphasmartphones then informed me was in the "warranty" section???? The warranty section says the phones are covered for "manufacturing flaws or problems with workmanship" and the buyer pays the postage. However, I was not returning the phone under warranty due to "manufacturing flaws or problems with workmanship", I was returning the phone due to Alphasmartphones not providing me with the phone I had ordered amd paid for, but sending a completely scratched phone, which was advertised as Grade A and clearly not "as described" (Breach of contract under Consumer Rights Act 2015). So be warned, if you order a specific phone but Alphasmartphones decide to send you a completely different one, you will be have to pay the cost to return it to them and be out of pocket. According to Alphasmart, this situation still comes under the "warranty" section of their T&C, Really???? Rather than the "we cocked up and sent the customer the wrong phone" or "we tried to pull a fast one but the customer wasn't happy" section of their T&C! The phone appeared to be from France and had previously been on the Orange network. Upon starting the phone the Orange logo appeared and it started in French so I had to change the language. It also wanted to reinstall some games that I assume the previous owner had downloaded! Also beware When viewing individual phones on their website, refurbished phones are advertised with a 12 month warranty, however from having to read heir terms and conditions numerous times, i noticed it is only a 90 day warranty for refurbished phones! In a nutshell, DO NOT trust them, steer well clear!! In response to Alpha Smartphones reply: They clearly do not know the content of their own website!! They are fortunate I cannot attach screen shots to these posts otherwise I would attach the screen shot the video clip description from THEIR OWN website which states Grade A has "No signs of use, scuffs or marks"!!! I could also post screen shots of refurbished phones described as having a 12 month warranty which conflicts with the T&C which states 90 days!! I could also attach some photographs of what Alpha Smartphones interpret as Grade A 🤣🤣🤣 As an example: If you order a black phone, and Alpha Smartphones send you a pink phone, you will have to bear the cost of returning it to them as this would come under their warranty section!!! Because obviously you are returning it due to "manufacturing flaws or problems with workmanship". Not because they screwed up???? Its Comical!!!!!