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Alastair Errett

United Kingdom

1 Reviews
3 Reads
2 Useful

1 review

MacXDVD Software

Be very careful about buying from them, their customer service is awful

Be warned, this software may be what you want but you have any problems with it the support can be very bad, and if you get to the point where you want a refund you'll just get sent on a merry go round rather than being given your money back. I bought this software because I wanted to backup some dvds that Handbrake was failing to copy. However this app failed to copy any of them effectively. One of the dvds I wanted to copy had flickering throughout the whole film that made it unwatchable. One of the other films I wanted to copy wouldn't even load, the programme just crashed every time. I contacted support hoping to resolve the issue since I really wanted copies of these dvds. They got back to me fairly promptly and were nice. I sent them the information they asked for, screenshots, IFO files etc. They gave some suggestions which unfortunately didn't work, and after that I heard nothing. When I followed up I was asked for the same information all over again. In the end I asked for a refund, at which point I was AGAIN asked to send screenshots and IFO files. I spoke to a few different people who were only interested in trying to get the dvds to copy. There's a point where if a customer has lost faith in your product you just have to give them their money back. It's the customers right to ask for a refund within the returns period of 30 days. All in all very disappointed, firstly that the software wasn't able to do what I had hoped it would, but most importantly that the customer service was so poor. I can understand that it's difficult to create a programme that can copy everything and that sometimes it's not going to work. However there is no excuse for poor customer service. My advice: DO NOT BUY FROM THEM

2018-09-01Helpful 2