Banggood = Bangbad! Great until they send you faulty goods. Then the hassle begins...
Received a faulty radio. Went through the returns process and uploaded multiple photos and videos of the fault and uploaded it to YouTube. Still waiting for a response. Clearly the customers word isn't good enough. They put you through the third degree to make a return. To top it off the antenna I ordered at the same time as the radio has been posted to someone else by their delivery partner. All in all a disappointing experience. I really can't wait to delete the app and scrub the banggood experience from my phone and memory. Do yourself a favor and stick to eBay who will take your word for it when an item is faulty. Don't bother with the age old reach out to us, you're a special customer waffle. It's just a front. I have got a wishlist full of equipment that I was going to order from them before this. I'll be sourcing it elsewhere even if I have to pay more. The reply telling me I'm an important customer can't be true because I'm nowhere nearer to returning the faulty item. I've jumped through hoops and still no reply. I'm clearly not very important to them 🤣 As an important customer I finally got a reply. 'The radio is a nini one and the buttons are fine'. That's all I got after my wait. I've never been in doubt it's a mini radio. The fact the model number is the Mini 5 made it pretty evident that it's a mini radio. The fact it's mini doesn't change the fact that it doesn't work. Them saying the buttons are fine after I've uploaded multiple videos of them not being fine is what's concerning. They're clearly willing to lie about it to avoid me returning the faulty item. They're painting themselves as an eBay type store front when they're clearly something really sinister and underhanded. My only option has been to open a case with the payment provider I made the transaction with...more hassle I don't need. Another thing I've noticed is they asked me for a review of the faulty radio. I did as they asked and left a negative review due to it being faulty. The review shows in my list of reviewed items but they won't publish it. The only reviews they publish are positive reviews. Surely this is illegal? The review scores on Banggood are inaccurate because they won't show the bad ones. Buyer beware!