Very poor customer service
I am not one to give bad reviews on a company, but felt the need to do it for this company. I had a countertop unit that went bad after 5 months of use. It was not a big issue, because I knew it was under warranty. Upon emailing the customer service I received no reply after waiting 3-4 days even though it said they would reply in a day. Just a warning that you will need to call them in order to get any sort of reply. Also they require you to pay the shipping fee to get there and back. Luckily mine was the countertop one so it was only $30, but keep this in mind if you have a heavier one. My main to give a one star is because of the customer service team. The customer service team are very rude on the phone and gave me grief on the initial call and questioning me on the filter and cleaning procedure on the unit. I have cleaned and kept it taken care of very well. They also have a very slow turn around in fixing the unit (2 weeks for just a fuse box) and do not inform you or what was fixed or broken on the device. Initially I called back because they ship it back in the same exact box and the way you shipped it and it appeared that they did not even look at the unit: Nick was one of the worst customer service representatives that I have ever had to deal with. Treating your customers the way he did, was the reason that this company is not a large company. I will not refer this company to anyone because of the quality issues with the unit, the grief over taking advantage of the year warranty that comes included, and the very poor customer service.