Weigh up your needs, timeframes & options
Order number: NHGB230522972541 Placed order with expedited fedex shipping (4-7 working days) on 22nd May. When I got no tracking info after 72h I logged in. Website indicated would ship by 27 May although updated to 28 May. 28th May I contacted via website - few hours later received a response from my nameless “acct mgr” that few items out of stock and I would be issued credit for those. I wrote back via website saying I didn’t want credit but a refund for unfulfilled stock and I still awaited update on shipping - no response. I noted it said to use a whatsapp number. I did this - nameless person took me a few long messages to explain situation and hours to eventually just redirect me to a different whatsapp number (no name given but mentioned it was a “her”) who they said was my REAL acct mgr - but this whatsapp number was not active. I asked them to stop wasting my time, contact her colleague about my order herself, and that I was about to cancel my order completely. Third whatsapp number messaged me and said she had replied to my queries by email. I checked and explained had no email/website message and now that we were talking on WhatsApp why couldn’t she give me update there and then? She then said order was being packaged would ship today and she would text with the shipping info once sent. I asked for confirmation I would also receive refund not store credit but got no response. If you are someone who has endless time to engage with “Nigerian/prince-type” scammers and has no hard deadlines this is the perfect site for you. At the same time as I ordered from these jokers I ordered some items from Al*express and got a shipping update next day and tracking updated DAILY. I used the free standard (3 weeks shipping) With Al*express I can say that my items there went through “packaging”, “local distribution centre”, “airport distribution centre” and have now “left country of origin “ are in transit. Next stop/update according to that website will be at UK customs. This is with the free standard shipping on Al*express - because the bulk of my order was here I paid for fedex with nihaojewelry! What a mistake. I had preferred that you have more choice on individual item numbers at this website compared to Al*express so made the bulk of my order here but this terrible customer experience, and my approaching hard deadline is rapidly shifting my view. So I will update here soon, but if no shipping update from Nihaojewelry today I will cancel order via my UK credit card issuer and place a second order with Al*express instead. What a palava. Update 5 June: as per response below it did ship on 29th via FedEx as I had paid for and it arrived ahead on the 2nd. All items were present, and most items matched photos with exception of some hair bands which were obviously poorer imitations of the advertised. But in what was otherwise a large complex order I was pleased the quality was as described. Many Whatsapp messages after I submitted this review insisting packing time frames had been ok and offering credit instead of refund for unfulfilled items. I insisted I was not planning to shop there again and did not want credit. Also received requests for me to delete this review which I declined although I offered to update it with shipping and product quality findings. Finally after insisting many times I could use the credit and an offer of 10 USD of credit by way of apology, they gave in and did refund my money for unfulfilled items. My overall view: positives: not a scam company, items came after I raised query and were mostly as advertised. Negatives: Very unprofessional use of whatsapp messages, and very difficult (lots of requesting and insisting) to get refunds if items are unfulfilled. I have updated from one star to two.