Absolute Scam!
I have made AT LEAST SIX attempts since early November to get updates on my card settlement, every single one to no avail. Every time I call to follow-up, there have been NO UPDATES and NO FOLLOW-UP and they can't get hold of the negotiator handling my account. I sit on hold for 20-30 mins each time and the last time I was told I would receive a call back from a senior leader OVER FOUR WEEKS AGO which I still have not. I have done EVERYTHING in good faith to try and settle this account in full since early November, however they’ve done NOTHING as promised yet collect and STEEL my money. They have proven nothing but their interest to drag this out as long as you possible to ensure they get their full fees money. When I first inquired about a one-time payoff, I was told it would only take a few days. When I made the arrangements for this, I was then told (by a different person) that it would take about two weeks. After three weeks of not hearing anything, I called again and was told (by a different person) there'd been no updates and follow-ups with Amex. It was suggested to me to arrange a "pre-authorized" amount in the amount of around $8K to expedite the process. I signed the forms right away to do this and after two weeks, the draft amount was not taken from my account. I called AGAIN (spoke to a different person), and it turns out they made a mistake and I had to go through the process again. I signed the forms again, the draft in just over $8K was deducted from my bank about a week later. It has been a month now and NOT A SINGLE WORD nor update from them. I sent a complaint letter two weeks ago and still not a single word from them. I recently discovered they have 134 complaints filed against them through the Better Business Bureau (look it up) and a 1.7 / 5 rating too.