Regretful purchase from this company
Regretfully, I purchased two pairs of riding pants for my 96 pound, petite wife. She spent 30 minutes in them for a short ride with me on the back of my bike. The next time she put them on, the main waist snap completely came off of the pants. I called Leatherup, which turned into a two-week+ email exchange while they had pow-wows with their “concerned team.” First they told me it was past my 60-day warranty period so they could not do anything but send me a snap to be taken somewhere for installation. I pointed out that I was only 30-days into the warranty. They replied, again after conferring with the “concerned team,” telling me that it’s “basic wear and tear, and that’s not covered.” Hmm, that’s kinda convenient—a warranty with apparently changing conditions. I asked for a return label to send them back to be repaired or replaced. They said all they would do was send me a snap or refund ½ of the original cost (which amounted to $27.xx).