I have been a customer for 15+ years…
I had been a customer for over 15 years until yesterday, when I requested that an order be canceled. I placed the order around midnight and then realized I already had more inventory at home than I needed. About two hours later, I immediately sent an email requesting cancellation. After receiving no confirmation, I called customer service at 11:00 a.m. to ensure the order had been canceled. The representative informed me that the order had already been processed and could no longer be canceled. It appears the company has designed its system so that once an order is placed, it is automatically routed for shipping, making cancellations virtually impossible. Even when a customer contacts them promptly to request a cancellation, there seems to be no way to stop the order from being processed. No customer care value here.