Extremely Poor Customer Service
Extremely poor customer service. I ordered a product with expedited shipping and would have recieved the product before an anniversary. But the company did not give my postal code to DHL. When I was contacting the company they had extremely poor customer service, delayed responses, trying to blame me the customer for not giving the correct postal code and DHL for rejecting it. They made up lies saying they searched my correct code and gave it to DHL. DHL rang me and found me with my postal code extremely quickly. The company did not put my code on the package . They not follow their own policies and are now ignoring me as I had requested to lower the shipping to supersaver (cheaper but takes longer to arrive) before they informed me that they shipped my product. That's the least you could expect considering they can't even put the information given to them on the package, telling me lies and wasting my time. The product itself is supposed to be blue titanium but one of the rings is almost black. There are already scratches on them too. They ended the "customer service" case believing they're within their time period to ship but they didn't inform me of any issue until I asked them. And for a company that buys good reviews for a €5 Euro refund(instructions given on a card with the product). I don't see why they couldn't refund the difference in shipping cost and lower it when I asked well in advance ,when they had the package "returned" to them by DHL. Guess I should have given a good review. Won't be ordering from this company again. Go to your local jeweler.