Unauthorized Charges Despite Account Cancellation
I downgraded and cancelled my subscription with Nansen.ai, receiving written confirmation from their support team that no further payments would be attempted. Despite these assurances, they have today unlawfully withdrawn $129 from my account, causing it to become overdrawn and incur daily interest charges. This blatant disregard for customer instructions and financial wellbeing is shocking and entirely unacceptable. I now have to spend unnecessary time and effort fighting to reclaim my own money and correct the financial mess they created. I expect an immediate refund and compensation for this inconvenience. Until resolved, I strongly advise anyone considering their services to be extremely cautious. I will update this review with the outcome.