Their website security is total…
Their website security is total disaster. I was able to login to many accounts just with a mobile number and the OTP I received. I was even able to see those accounts' saved credit card information. This website and the company is a total fraud. If you want to know how I did it, just sign in with your mobile number. If the mobile number was previously used by someone else it will straight up login into their account without verifying if that user is actually you. This company is a disaster. The user experience is total mess. When I tried to update my profile with my Name, Email, and Phone Number. I did everything it asked me to but it will ALWAYS fail with the "WE COULDN'T UPDATE YOUR PROFILE" error. I don't know how else to react. I cancelled a trip and haven't received the refund. it's been weeks I'm trying to contact redbus and they won't take a call because my profile is not registered with my number and when I try to register it would fail. And the direct person customer care? LOL! NOBODY picks up the damn phone! I wish I had more free time. I'm planning on ruining their entire consumer base with negative reviews everywhere. Word of mouth publicity.. and trust me, I don't even have to fake the review. the GENUINE EXPERIENCE IS TOTAL DISASTER and no enemy of mine should ever use RedBus as his travel service. WHERE IS MY DAMN REFUND?!?! You better lawyer up fools.