Purchased the 15L air fryer in July…
Purchased the 15L air fryer in July 2023 and have been using daily since. When cooking dinner the the other night the fryer just turned off. Checked the fuse and no success. Have logged with Hysapienta support and will wait and see how long this process take and will feedback, disappointment that suck a new purchase has failed after only 7 months. TIMELINE: Reported 08/02/24 on Hysapienta web site no confirmation email or anything to say it had been logged. 11/02/24 Posted this review. 11/02/24 Received Email from service center saying they would send out replacement oven and then I could send back faulty one. 15/02/24 Received replacement oven, back in action. Customer service is definitely a redeeming feature of this brand, but will wait and see how long my replacement oven work hopefully longer than 7 months. Update 24 April 2024 My replacement oven failed after just 1 month, support has offered me a refund and I have now sent the oven back on the 06/04/24 and I am still awaiting my refund.