Order never arrived & they tried to blackmail me! Harassing me in emails
I ordered some drone filters from K&F Concept Australia website 4 months ago but they never arrived. When I contacted them 2 weeks after my order, it was evident they are not based in Australia as there was always a time difference delay. Communication was terrible and poor English. They told me it had been delivered and that I had to contact the courier myself to chase it up. It was “left in a safe spot” no signature required. I never received any notification of delivery. I contacted the courier who provided me proof of delivery which was a picture. However the picture was just of a parcel on a letterbox, not my letterbox tho! I gave them proof that it was not my house and they apologised and over the next 4 days tried to recover the parcel from the other house. Of course they could not recover it and told me to go back to K&F for a refund. I should not have been running around doing K&Fs work. But at least I had proof from the courier that it was delivered to the wrong house. However K&F replied saying that it was delivered and they would not refund me! I gave them the couriers proof that it was delivered to the wrong address but they said no they will not refund me. Their reasoning was that because it was delivered somewhere they would not refund me because they’ve paid the cost of product and shipping. I’m sorry but that is not my fault! It was not delivered to me, that is terrible customer service. We then went in circles for days where I proved it was delivered to the wrong address, I did not have my product and I wanted a refund. I had pictures from the courier to prove it! Yet they refused and said it was delivered. After days of it they eventually said they would resend it to me if I paid for shipping! I was furious. I was not going to pay more money to this company. This is the worst customer service I have ever had and the worst communication. We are a photography business who has recommended their products for years but we will never buy from them again. Then last week I posted a review here outlining everything above. Then within a couple of hours of posting it I received an email from K&F saying that my order was delivered and please remove my review. I once again proved to them that my order was not delivered and asked for my refund. Then they started to blackmail me! They said they would refund me..IF I removed my review! I said my refund should not be dependant on my review, I should be refunded because it was never delivered. However I wanted my money back so I agreed to remove the review if I got my money back. Then they replied saying they would refund me after I removed the review. No way was I going to do that. I have no trust in them to honour their words. Eventually after 5 days of emails back and forth they eventually refunded me my money back. This is in regard to an order from February, meaning it took 4 months to resolve the issue and it was only resolved because they wanted my review removed. I have removed the initial review, however my intention was always to post another. I need to warn everyone from ordering from this business. They have terrible business ethics and are happy to rip people off and blackmail them. Their communication is atrocious and they will blatantly ignore emails until they get the answer they want. I will never order from this business again. Update - Within hours of posting this review they have emailed me saying “You really are a liar and have no integrity”. They have now taken to verbally attacking me and harassing me in emails. In reply to the comment below - They still do not acknowledge that the parcel was delivered to the wrong address. I have provided them with proof, including pictures that the delivery was to the wrong house and the courier has as well. We are just going in circles!