Wrong item sent - poor customer service experience (edited now they have resolved it)
I have ordered a product for £150 on their site and customer service is very poor and slow turn around. I have been sent the wrong item and is now Wednesday and no one has even offered a solution. I have sent details to vr@volumerate as asked - but now reading reviews on here it's seems it was cs@volumerate!!! Please Someone help me as I feel totally lost and feel my money has been stolen. Can't send more than one ticket at a time and no chat function which leaves customers in the dark. Poor customer service experience with no one to turn to. Edit: I have now progressed with my order and changed the outcome to 4 starts. I did however gave them some feedback on how the resolution works. 1. Only one ticket per person - maybe have a (require update) button to help big problems along faster. 2. When asked to send to email - maybe a cover email to be sent to say email received that explains a colleague will be with you within 48 hours for a reply. Don't listen to some of the reviewers here - this company is legit - they just need to be better at resolving issues. Especially when customers have paid a large amount of money like I did.