SCAMMERS, THIEVES 🤮
My name is Micaela and I’m writing this statement demanding a full compensation of my parcel that has been lost by you. Per your company policy, if SkyNet is responsible for the loss of a parcel they’re liable and they have to compensate the customer. Not lie to me and avoid the essential issue. August 31st I sent a parcel from Dubai to Australia. The parcel contained a $259.07 AUD brand new dress which was being returned to a Fulfilment Centre of David Jones (a big fashion retailer). The parcel never arrived at destination, it was lost by SkyNet. And I have proof because: 1. David Jones who is the receiver has confirmed me it hasn’t arrived. And it’s been more than a month since it “supposedly” arrived. Which later on I’ll prove it is a blatant lie. 2. SkyNet’s incriminating emails. Ever since I sent the parcel out, I checked the tracking status almost every day. I even got emails from you telling me the planes from Dubai to Australia had been delayed and was taking longer than expected. There weren’t any updates since Sept 13th until after 1st of October when after a month of having it sent I demand my compensation over email. After that day mysteriously the parcel is marked as “Delivered on Sept 15th” in the tracking status After all the month of September of SkyNet telling me they don’t know where it is. I have emails dating after Sept 15th when it was supposedly delivered where you clearly say it hasn’t been delivered. -Sept 20th I received an email from you that says you were still trying to locate the shipment in the depot. [So how can it have been delivered if you have no idea where it is!??] 🤔 -Sept 23rd another email to re confirm its delivery address. Your own emails are the proof. -Sept 29th I sent an email with the screenshot of the latest tracking. Still no signs of the parcel having been delivered. So how mysterious right after my email the 29th all of a sudden the tracking is updated and marked as delivered Sept 15th!! You’re a company how can you be lying like this to me? It’s unacceptable. I want my compensation & money back since the parcel has been lost. $259 AUD for the dress + 140 AED shipping. If you say it was delivered send me the GPS location of the device where the postie was when he supposedly marked it as delivered please. Or the signature of the person who received at destination. You have absolutely no proof of delivery and are trying to put the blame on me. I’m have a photo of a screenshot of the status I took Friday Oct 1st. It was still showing Sept 13th as the last update and no records of it having been delivered weeks before that. The receiver David Jones Fulfilment Centre confirmed me the package never arrived at destination (their facility). I’m have proof of everything and I have sent hundreds of emails with the folder with all the attachments. I am appalled a company I trusted can treat a customer like this and lie in this way. You’re literally scammers & thieves. I want my money back or I’ll make a huge case out of with with UAE’s Consumer Protection. Also, on of your agents offered me a 30 USD as compensation. You’re completely out your mind if you think I’ll agree to that sum!! I paid 140 AED just for the shipping which is almost 40 USD! On top of the $259 AUD of the brand new dress it contained. Parcel: 020011937766