Poor customer service, but the bags DID arrive eventually!
I saw a bag which seemed perfect for my needs on Facebook. I placed an order plus an order for a second bag which caught my eye and waited for my goods to arrive. Then I read the reviews and wondered if I had made a big mistake. I received an email with a tracking number and delivery date. A week after this delivery date I still had not received my bags and feared the worst. I emailed Pierrebuy twice but received no response. I am a pensioner and cannot afford to lose this order so I was feeling quite upset. Imagine my delight when today my parcel with the 2 bags arrived! They are really lovely, well made and no funny smells mentioned in other reviews. I have taken one star off my review for them not replying to my emails and the late delivery. However I would order from this company again. They just need to improve their customer care skills, in my opinion.