I ordered a P2S bundle on 2nd June 2026
I ordered a P2S bundle on 2nd June 2026 Everything arrived quickly, apart of the actual laser I waited and waited. Then I started to get in touch with support by email, messenger, website, phone. According to their shipping policy on the website, I should have received the laser by 15th of June the latest ( Today ) Person 1: Tells me that the item will ship by the end of June ( I advised this is not possible, because I will be abroad ) Person2: Tells me that the item appears to be in stock in the UK Warehouse and he doesn't understand why it has not been shipped yet - he advised he asked a question last week and nobody comes back Person3: Tells me the item was actually dispatched on 12th of June but there was no tracking available because of the weekend. The weekend passed with absolutely no info Person 4/5/6: Tells me they are escalating this to the " relevant department " - after that I cannot hear anything from anyone I ordered this item 2 x weeks ago, and paid £5000 for this and I have no idea if it has been dispatched, or if it will be dispatched or if I will even receive it Once you send them a message, it takes ages for someone to come back ( usually 24 hours ) - and please do not mention about the " China time zone " - I have messaged you in the morning, in the afternoon and in the evening. It's always the same thing Apparantely they have lots of marketing going on, including AI chatbots which are making it looking like you are chatting with someone 1. The experience is HORROR so far. You should not be allowed to sell in this manner ( especially when you are selling items worth THOUSANDS of pounds ). The customer support is literally 0 ( ZERO ) 2. I can only imagine the experience being exactly the same in case the customer has a Warranty issue ( especially after I also paid for the " after care " ) I am close to file a chargeback after all of this, as I am not sure if this is right, and I'm not sure I want to risk to have the same experience in case the machine: - has warranty issues - will arrive damaged Because in such a situation I will end up with a unusable machine worth £5000 waiting weeks / months for someone to sort this out. After doing my research regarding this machine I came to a conclusion that it's a " fancy" laser But I also seen the downsides: - it can have quality issues to some - there are tons of Youtube influencers paid to review this product in order to convince others like me - the customer support is the worst experience you can have when ordering a product - and I can confirm this now The only reason why I ordered it is because I was hoping to be one of those lucky ones where everything was going smooth - apparantely I was wrong I will only revise this feedback if I will start to see some movement with the product and it will arrive in time, safe, and UNDAMAGED ( because I really don't want to rely on the customer support after that....apparantely there is almost 0 support ) I am also in touch with another uk buyer who ordered the item on the same day as myself. In he's case you are blaming the courier....but in actual fact, the item is not even shipped Please note: The review is not because I am frustrated ( but I am a bit after all of this ) - the review is for all of the other buyers. !!! THINK TWICE BEFORE MAKING YOUR PURCHASE !!! - there is a very high chance you will go through the same thing. Make the purchase with a credit card so you can make a chargeback in case you have issues !!! You should NOT be allowed to sell in this manner, especially such expensive pieces of kit ! The customer experience is as important as the actual kit and you clearly have issues on this side, big ones. Most likely you will reply now, asking for the ticket number ( as you did with other real people who reviewed you ), promising you will " have a look into this " - not sure this will be the case