Price rise, but happy customer
After a second year with Napo, my price for my policy rose - I was not happy and requested a call. (frustrating at the outset not to be able to contact someone directly) Fortunately for me, my customer service rep was Lou. She was fantastic - incredibly friendly, knowledgeable, empathetic, and just genuinely human. She really made my day. I'll add here that Napo don't discount insurance renewals, but even so. Lou was so helpful.