We used alibaba to purchase 6 bathtubs…
We used alibaba to purchase 6 bathtubs for our hotel and used the trade assurance programme, which cost extra, to do it thinking it would give us some protection. The bathtubs were shipped with handles that turned the opposite way to what is internationally acceptable. Furthermore, the frames were unstable and poorly made which will result all these tubs having to be replaced within a few years and in the meantime, we have taps that turn the wrong way. Everything was reported within the necessary time frames. Alibaba made a show of communicating with us about it but in the end, said all of these things were our problem. The Trade assurance programme does NOT WORK. Stay away.