Feedback Regarding Vaccination Experience
Hi, I would like to provide feedback regarding my second vaccination appointment on 04 May at 8:30 AM. During the session, the doctor initially explained the injection procedure; however, it was not clearly communicated that the needle would need to be changed and that I would receive a second injection attempt. I understand that there may have been difficulty administering the medication fully during the first attempt, but the process was unexpected and caused me significant discomfort and distress. After the first attempt, the needle was removed and replaced with a new one before the doctor administered the injection again. At that point, I informed the doctor that the procedure was becoming very painful. I was also concerned because it appeared that not all of the medication had been injected. When I raised this concern, the doctor explained that the remaining content consisted of air bubbles and that the medication could not be fully administered. However, at that moment, I felt worried about whether the dosage was properly delivered and whether my health could have been compromised. Additionally, approximately 10 minutes after I had already left the clinic, I received a follow-up call from the doctor advising me to take Panadol and avoid exercise if I experienced pain. I believe this discussion and aftercare advice would have been more appropriate before I left the clinic, as it would have provided reassurance immediately after the procedure. I took a few days to reflect before writing this feedback because the experience left me feeling anxious and somewhat traumatised about returning to Novena ATA Medical in the future. For comparison, my first vaccination at Camden Medical was handled smoothly, professionally, and with clear explanations throughout the process, which made me feel reassured and comfortable. Thank you for taking the time to review my feedback. I hope this can help improve patient communication and overall experience in future sessions.