Stressful and unprofessional
I booked a car from somewhere in paris to the cdg and paid online. The driver was 20min late and, but I had good communication with the company to let me know. Transport to the airport was very fast. During the ride I got a call from the company saying that I needed to pay the driver €35 in cash and that he would refund that amount onto my card. I was not aware of tbis payment because nothing on the site mentioned it. I had only €10 on me at the time and my card. The driver was furious when I said I didn’t have enough and so I offered to take money out at an ATM. We went there and somehow I lost my card. I gave him the 10 euros and offered to make a direct transfer to his personal account or to call my friends and get them to pay him in cash. I understand that there was no guarantee I would pay him, but what he did next was very unprofessional and scary. He told me to suck him off and that it would be easier. I declined and continued with my previous offer. Eventually he said it was fine and that I could stay at the airport. It was a terrifying and stressful experience, although I do understand it was partially my fault. Edit: I was very surprised to find that the co-founders recently contacted me after reading this review. I definitely did not expect this as reviews tend to get lost. They were very kind and clearly explained the misunderstanding that had occurred that day. I'm pleased to say that this was an extremely rare occurrence in the service, and that the co-founders really do care about their customers and have put in their best efforts to make up for what happened.