I am extremely disappointed with both…
I am extremely disappointed with both the product quality and the customer service. My brand-new machine would not charge from the beginning, and despite repeated attempts to contact support, I received no meaningful help whatsoever. After 5 days of waiting without a proper response or solution, I was forced to give up. The complete lack of communication and responsibility is unacceptable, especially for a new product. This has been the worst customer service experience I have ever had — I have honestly never experienced anything like this before. I expected a far higher level of professionalism, communication, and support.