I placed an order for a number of…
I placed an order for a number of Items, when they arrived one item (pretend persil tablets ) was missing and the bread basket I ordered arrived as a sweet treat basket. I called the company and spoken to a chap called Andrew who asked me to email in. There was a promise by email to send you the persil tablets and prepayment label for me to return the sweet treats I had not ordered so I could get a refund. To date no persil tablets have arrived and no prepayment label. I sent another email today and was told to reply to the last email the company sent me which said they were sending the persil tablets that day and the returns label!!! So what’s should I I reply to??? I’m going to raise a dispute with my bank tomorrow as obviously Andrew who I I have been emailing is not doing his job! It’s all very disappointing!