Beware of this ecommerce site
Beware of this ecommerce site. I have been charged for $372 in total on my debit bank account. The incident occured this December 10 at night 10pm (Europe time) when the 4 charges of $93 stated under Jollychiccom Dubai Txae, I don’t even know that Jollychic Company exists not until I found out these charges in my bank transactions. I have reported this fraud incident to their customer service via email but unfortunately up until now no updates and whatsoever information about my case. This is my ticket number for my complaint 826690 and CSR named Razan who assisted me couldn’t provide me any updates and one thing more Razan asked me to provide order number, how would I be able to give the order number with these trasactions when I did not order anything from Jollychic Com? Maybe I could provide all my addresses and check if there is existing customer who is using my address. This matter they could actually simply look at the address and name of the customer versus credit or debit card that have been used. I have provided my card number with Razan to forward it to the concerning department but I don’t know what took them so long for them to check the information who made these transactions and find out the addresses for sure you have all the informations infront of you but what keeping you updating your customer with these matters? I understand that this is not the only case that you are all resolving but that’s not an excused for you to use and giving you the right to linger resolving my case. This is a very serious matter.