failing customer service
I would like to express my displeasure with the solution provided by DJI. Bought a DJI mini 2 last year. A while back I went flying and the return to home didn't work anymore. The drone stalled at another point. After some attempts to fly the drone back to where I was standing using the footage I saw. Meanwhile, the battery was empty. This was ultimately unsuccessful and the connection to the drone stopped. Explained this to DJI. Flight data sent and eventually the conclusion was: fault lies with the driver. I was offered a 30% discount for the purchase of a new drone. Excluding batteries and transmitter. This was the best DJI could offer me. You can expect from such a large and reputable company that their customer service would be a bit more lenient with these kinds of complaints. I am very disappointed with the outcome and hope any future buyers will think carefully before finally purchasing a drone from DJI. Let me be clear: the equipment is great, flying a drone always involves some risk. But do not take responsibility yourself and in my view not look objectively at the results of the data analysis and ultimately give the consumer the feeling that it is his fault.