Worst purchase experience & customer…
Worst purchase experience & customer service! I ordered 2 personalized crystal whiskey decanter and glass sets as business gifts, each personalized with the recipient’s name. Used the live chat while ordering to ensure that they would each be separately personalized. After numerous emails and phone calls to ensure this, they ended up shipping the 2 sets with the same name on it. Not willing to admit their fault in all of this, they made me order a 3rd set. (Although they did discount to cover the shipping.). So now I’m out over $100.00. As a business owner, I would never shirk our responsibility (and integrity) and penalize a customer for our error. (I am happy to change this review should they change their position on this.)