Never ever buy from Mighty Jaxx! They are scammers! They take your money but never send you the product!
Never ever buy from Mighty Jaxx! They are scammers! They take your money but never send you the product! I had placed a pre-order on their art figure Nekoro dated back on September 12, 2017 and was expecting the product to be shipped in the “4th quarter in 2017” as it was stated on their website at the time of purchase. 2017 has passed and so I emailed them on January 2, 2018 to ask the whereabouts of my order and they replied the next day telling me that the delays in shipment were caused by unforeseen circumstances that were beyond their control and they will only ship out collectibles that match up to their standards. I was also told that the new estimated ship date would be 1st quarter of 2018 so I’ve patiently waited again. Of course, there were no sign of shipment yet and I had to email them again on May 12, 2018 complaining about the issue. Once again in their reply, they told me they have been facing production issues and the quality of the samples are just not up to their standards, hence they are unable to approve it for the mass production of the product, blah blah, blah. And so I gave them another chance because in those two emails, the person that I spoked with (Vivian Lim) sounded sincere and polite and kept stressing on the fact that how their company pride on integrity to their customers. The 1st, 2nd and 3rd quarters of 2018 had passed, and again I have wasted my life waited for nothing. I’ve decided I have waited long enough so I emailed them on December 6, 2018 teliing them it’s ridiculous that it’s been over a year already and that I wanted a refund. Another person (Samuel) replied to my email this time and refused to refund. He gave me that crap of how difficult it would be for a small company like them to honour cancellations when resources have already been invested to make the item specially for you. Now it’s stated on their website that the new estimated shipping date of Nekoro would be the 2nd Quarter 2019 but I wonder if I’ll ever receive it in my lifetime.